BlACK FRIDAY PRE-sale: 20% Discount
100% MONEY BACK
CRUELTY-FREE
50,000+ HAPPY CUSTOMERS
U.S. OWNED
How does it work?
The Vera Lane Changing Foundation takes the guesswork out of finding your perfect shade.
It goes on white, then adjusts to match your unique skin tone as it blends, using your skin’s warmth and pH.
The result?
Flawless, natural-looking coverage that feels lightweight, looks effortless, and fits you perfectly — every time.
When your order is received with your local delivery carrier, you will receive a shipment confirmation email.
The email will contain shipment details, your tracking number, and a package tracking link.If you haven't received an email, please make sure to check your SPAM.
If you still have not received a tracking number, please contact us via the "Help" button on the website.
It is important that you report that issue to us IMMEDIATELY. In order for us to successfully investigate with our Distribution Centre or shipping partners and replace the items, we must do within 7 days of the stated delivery date.
This also applies to our customers who have purchased the Premium Shipping option, but we can act much faster to replacing your order
without any 3rd party investigation delays.
Please contact us via the "Help" button on the website and follow the instructions to raise a query/claim.
We provide free shipping for orders above $49.
We cannot guarantee delivery times; they are indicative and for information only. Due to Shipping from our fulfilment centre in Australia, we always advise giving delivery 24hrs more before reaching out to customer services allowing your local carrier to have attempted delivery (even if slightly delayed).
Experience tells us any delays incurred are no more than 24hrs.
At Velora Cosmetics we strive for your satisfaction with our products.
Please review our return policy below: 100% Guarantee
You don’t like our make-up products for any reason?You will be refunded in full!*We can also exchange your order for something of the same value that could be a better fit.
You don’t even need to send the product back to us! We only ask that you give us reasons and, if possible, pictures or videos, to let us know what was the problem. We want to keep improving our products and your feedback helps us on this mission!
Terms and conditions
1. The refund request must be initiated within 30 days of receiving the product. Any requests made beyond this period will not be eligible for a refund under this policy.
2. This policy applies only to our cosmetics products. Any accessories and tools we offer in our store are not included in this offer.
3. This offer does not apply to bundles or multi-packs.
4. We want you to be able to try our cosmetics without worrying whether the product is right for you! This is why this is a one-time offer for customers trying our products for the first time. It cannot be applied to any customers ordering the same product again.
5. Refunds will be issued to the original form of payment used for the purchase. It can take up to 5 to 7 days from the date of accepting your refund request by our Customer Service Team to process the refund.
6. If you used a discount or promotion on your purchase, your refund will be calculated based on the discounted price you paid, not the base price of the article without the discount.
7. Original shipping charges are non-refundable. This is due to third-party distribution partnerships.
8. If your order qualified for free shipping, but after your product refund this brings the total cost of the order to under the free shipping qualifier, then the cost of shipping will be deducted from your refund. This is due to our third-party distribution policy. We are unable to recover that fee from our partners.
9. Free gifts and promotional items are not eligible for this policy.
10. Any misuse or abuse of this policy will result in forfeiture of the refund eligibility.
11. For non-makeup products, our standard return policy applies.
What if I am a repeat customer and I have an issue with my order?
1. If you are a returning customer and you have an issue with your order, we can send you a replacement or offer you a refund in following cases:
a. You report your issue to us within the 30 day grace period;
b. The product was clearly damaged on arrival. You have to provide photos as evidence.
c. The product does not work as expected and might be faulty. Photos or videos are also required for your request to be processed.
2. We might ask you for the LOT number of the damaged or faulty product so we can investigate the issue.
3. If your order is for a bundle or a multi-pack, we can only offer to resend or refund the specifically damaged item, rather than the full bundle or multi-pack
4. We cannot offer replacements or refunds for items purchased more than 30 days before the initial request. 5. As a hygiene product, we do not accept returns of cosmetic products and encourage you to share any unwanted products with friends or family, who may have a different experience with the product. We also believe in sustainability and want to reduce the carbon footprint of our products so it is not necessary to return products (unless we specifically request a return, which we will pay for). Our Customer Service Team will be happy to assist in finding a suitable solution. We want you to keep enjoying our products and for our fantastic cosmetics to find their way to your make-up bag!
Contact Information:
If you have any questions or concerns regarding our return, cancellation, and refund policy, please feel free to contact our Customer Service Team via the "Help" button on the website. We are here to assist you!
Disclaimer:
Velora Cosmetics reserves the right to amend this policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates. By making a purchase at Velora Cosmetics, you agree with the terms of the above policy.
Welcome to Velora Cosmetics.
These Terms and Conditions ("Terms") govern your use of our website, located at [yourstorename.com], and the purchase of products from our store, operated by Velora Cosmetics ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.
Please read them carefully before using our site or purchasing from us.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
Transmissions over various networks.
Changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
2. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
3. Products and Pricing
All products listed on our site are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We make every effort to accurately display our products, but we cannot guarantee that your device's display of colors will be accurate.
4. Shipping and Delivery
Shipping times and costs are outlined during the checkout process. We are not responsible for delays caused by postal or courier services. Once the product has been dispatched, risk of loss and title for items pass to you.
5. Returns and Refunds
Please refer to our Return Policy for information about returns, exchanges, and refunds.
6. Accuracy of Information
We attempt to ensure that information on our website is complete, accurate, and current. Despite our efforts, information on the website may occasionally be inaccurate, incomplete, or out of date.
We make no representation as to the completeness or accuracy of any information on this website.
7. Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant any third-party materials or websites.
8. Intellectual Property
All content included on this site — such as text, graphics, logos, images, and software — is the property of [Your Company Name] or its content suppliers and is protected by international copyright laws.
9. Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no event shall Velora Cosmetics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
10. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms and Conditions should be sent to us at hello@veloracosmetics.co
Effective Date: 26/4/2025
At Velora Cosmetics ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [veloracosmetics.co], and when you interact with our services.
Please read this policy carefully. By using our site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, email address, billing address, shipping address, payment information (processed securely through Shopify), and phone number when you make a purchase or sign up for our emails.
Device Information: such as IP address, browser type, device type, time zone, and some cookies installed on your device.
Order Information: details of the products you purchase, including date, amount, and order history.
Usage Data: pages visited, time spent on pages, and other diagnostic data to improve our services.
2. How We Use Your Information
We use the information we collect to:
Fulfill your orders and provide customer support
Communicate with you about your order, new products, promotions, or updates (you can opt out anytime)
Improve our store, products, and user experience
Screen for potential risk or fraud
Comply with legal obligations
3. Sharing Your Information
We share your Personal Information with trusted third parties to help us operate our store and fulfill your orders:
Shopify: our e-commerce platform
Payment Processors: such as Stripe, PayPal, or Shopify Payments
Shipping Partners: to deliver your purchases
Analytics Providers: like Google Analytics, to help us understand how customers interact with our site
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Behavioral Advertising
We may use your information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising at any time through:
Google: https://adssettings.google.com/
5. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to our processing of your information
Withdraw consent (where processing is based on consent)
If you wish to exercise any of these rights, please contact us at hello@veloracosmetics.co
6. Data Retention
We retain your order information for our records unless and until you ask us to delete it. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
7. Security
We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Cookies
We use cookies to enhance your browsing experience. Cookies help us remember your preferences and track site usage. You can choose to disable cookies through your browser settings, but some features of our site may not function properly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
10. Contact Us
For more information about our privacy practices, or if you have any questions, please contact us at: 📧 hello@veloracosmetics.co
