Polityka zwrotu kosztów

Return Policy

We want you to love what you bought. If something isn't right, we'll make it right — no restocking fee, no rebuttal email, no questions designed to wear you down.

Return window

You have 30 days from the date your order is delivered to request a return for a full refund. After 30 days we can no longer accept returns or issue refunds.

What can be returned

We accept returns on any product that is:

• Unused, or only lightly tested (a single use to check shade match is fine — we get it).

• In its original packaging where possible.

• Purchased directly from veralanecosmetics.com.

For hygiene reasons we cannot accept returns on items that have been heavily used, contaminated, or damaged after delivery.

How to start a return

Email hello@veralanecosmetics.com with:

1. Your order number (it's in your order confirmation email — starts with #).

2. Which item(s) you'd like to return.

3. A short note on why, so we can keep improving.

A real person on our team will reply within one business day with your free prepaid return label and step-by-step instructions.

Return shipping cost

Returns are free. We provide a prepaid return label so you don't pay anything to send the item back to us.

Refund timing

Once your return arrives at our warehouse and has been inspected, we process your refund within 5-7 business days. The refund goes back to the original payment method used at checkout. Depending on your bank or card issuer it can take an additional 3-10 business days to appear on your statement.

Restocking fees

There is no restocking fee. You'll receive 100% of the price you paid for any returned item, including any sales tax originally charged.

Original shipping charges

If you paid a shipping fee on your original order (i.e. your order was under $60), the shipping fee will also be refunded as part of a full return. If you only return part of your order and the remainder still qualifies for free shipping, no shipping refund applies.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or with the wrong item, email hello@veralanecosmetics.com within 7 days of delivery with a photo of the issue. We'll send a replacement at no cost or refund the affected item in full — your choice.

Exchanges

We don't process exchanges directly. If you'd like a different shade or product, please return the original item for a refund and place a new order for the item you want. This is faster than a manual exchange and means you don't wait for the return to arrive before the new order ships.

Late or missing refunds

If 14 business days have passed since your return was delivered to us and you haven't received your refund, please first check with your bank or card issuer — refunds can take time to post. If it still hasn't appeared, email hello@veralanecosmetics.com with your order number and we'll investigate the same day.

Sale items

Sale and promotional items are eligible for refund under the same terms as full-price items.

Subscriptions

If you'd like to cancel an active subscription, you can do it from your account page or by emailing hello@veralanecosmetics.com. Subscription orders that have already shipped are subject to the standard 30-day return window above.

Contact us

For anything refund- or return-related, email us at hello@veralanecosmetics.com. We respond to every email within 24 hours, Monday to Friday.

Vera Lane Cosmetics (operated by Paper Plan LLC) 30N Gould Street, Sheridan, WY 82801, USA